This week saw the launch of Grand Theft Auto: The Trilogy – The Definitive Edition which brings together Rockstar Games’ classic trilogy of Grand Theft Auto games, GTA III, GTA: Vice City and GTA: San Andreas. The games are remastered with enhanced visuals and an updated player experience. However, the launch has been rough. Rockstar Game pulled the PC version of the game for sale, and the various graphical issues, bugs, and progression crashes have caused customers to demand a refund for the game.
The Rockstar Support website has had a long list of refund requests. Those who wish for a refund can submit a web ticket by giving the order email address, purchase date, and Rockstar order number. You can’t submit a ticket for Grand Theft Auto: The Trilogy – The Definitive Edition, but you can submit one for the individual games. On Rockstar Support’s Twitter, there have been a lot of requests for a refund too.
Can i get a refund please?
— Keith Harris 🌐 (@KeithHMusic) November 13, 2021
@RockstarSupport How do i get a refund for that PC verison of Remastered?
— JayPee (@88Jaypizzy) November 13, 2021
I’d like my money back please
— Douglas Dejesus (@Douglas48777390) November 13, 2021
ok so can i have my refund now?
— ben (@bnwkr) November 13, 2021
After Grand Theft Auto: The Trilogy – The Definitive Edition launched exclusively on the Rockstar Games Launcher, the Launcher went offline. This caused not only The Trilogy to be unplayable, but every other game on the Launcher. Rockstar later tweeted that maintenance was the reason for the Launcher and the supported titles to be temporarily offline.
Services for the Rockstar Games Launcher and supported titles are temporarily offline for maintenance. Services will return as soon as maintenance is completed.
— Rockstar Support (@RockstarSupport) November 11, 2021
Today, Rockstar said that the game was pulled from sale on PC to remove files unintentionally included.
The Rockstar Games Launcher is now online, but GTA: The Trilogy – The Definitive Edition is unavailable to play or purchase as we remove files unintentionally included in these versions. We’re sorry for the disruption and hope to have correct ones up soon. https://t.co/NiMNXUKCVh
— Rockstar Support (@RockstarSupport) November 13, 2021
Everyone in the gaming community is saying that this situation feels similar to what happened to Cyberpunk 2077. Like The Definitive Edition, many requested refunds. The situation became so bad that something unprecedented happened. The game was taken off of The PlayStation Store and wouldn’t be reinstated until months later.