Monster Hunter World: Iceborne was released a few days ago for PC and some gamers appear to be having some issues with the game. According to VG247 some players have run into a problem where the game erases their save files. According to Gamespot, players are attempting to open their save file, however, when they open the game and it performs the save file check, the players receive an error message stating that “no compatible save was found,” after which the game will create a new save overwriting the completed save file. It has also been found that player’s files in the cloud will also be deleted once they exit the game.

Currently there are several theories as to why this has been happening, however, none have been proven as of yet. The first theory is that this incident has to do with some of the out of date mods. Another theory is that the error is occurring for players who haven’t been playing Monster Hunter World: Iceborne, which means that players would have missed the save data format change that occurred after the launch. Some players have also been reporting that they were having issues with the frame rate and according to the Steam page the issue is under investigation.

Some players have been able to recover their save files by using a community-created save transfer tool called Nexus Mods. Beyond this, no other problems have been reported and the game has ported to PC smoothly. Gamers with the intention to play the Iceborne expansion who haven’t loaded it yet should save their files locally until the issue has been resolved. Gamers should also keep a copy of their original save in the “savedata_backup” folder in the games directory on Steam.

According to Altchar, players will also be able to fix their save files by enabling the console in Steam and typing “download_depot 582010 5820115080591846956782264.” This will cause Steam to download the player’s pre-Iceborne Monster Hunter: World files. No new information has been revealed at this time regarding the issue but it is likely that more information will be revealed at a later date.