Amazon tried to push out into the gaming market with their game Crucible, most of which tried to capitalize on the battle royale trend with another attempt to add a MOBA twist to the game with characters that play a specific role and players team up in pairs to compliment each other. When the game came out it was hit with massive backlash which lead to Amazon shoving the game back into closed beta within the same month to cook for a few more months. In the closed beta, Amazon pushed out a roadmap that entailed a lot of quality control and adding additional features to continue growing and fleshing out the game into a serviceable product for the market. Amazon was able to check off most of the features that they were planning on adding, with the exception of custom games which was the last mile marker, but the game is being shut down permanently.
Amazon was collecting user feedback to better tailor the course correction for Crucible but the game was not improving fast enough and Amazon has decided to double down on their other projects like New World and is shelving Crucible forever.
The team behind Crucible will keep the servers up for a couple more weeks and will be hosting community events for the beta testers. Custom matchmaking will be up until November 9, 2020. After that, the game will be closed down and will be unplayable in any fashion. As the game was using the free-to-play model, it did have a premium currency the could be purchased. Amazon will issue full refunds to anyone that has made a purchase if they fulfill a refund request. Requests can be submitted through Amazon or through Steam, and they plan to issue them out within the normal time frame for refunds.