Following complaints across social media about the latest WWE game, WWE 2K20, the past few days, Sony has begun issuing refunds to some players who purchased the game from the PlayStation Store. Sony hasn’t issued an official statement on this debacle, but a few players have confirmed being able to get their money back after talking to PlayStation customer service.
As of now, only players who purchased the game digitally have a chance at getting a refund by talking to a customer support representative from the online PlayStation support page. After saying something along the lines of how you expected a fully functional game when purchasing WWE 2K20 yet received anything but, the customer support representative may issue a refund right away, depending on the person. Some players have reported being denied a refund, however, so it’s not a guarantee.
WWE 2K20 has garnered widespread attention after players began uploading footage showcasing just how broken the game was. The problems thus far include missing items from the collector’s edition, broken in-game features, ample lag, occasional crashes, and some creepy graphical bugs that make the characters look…unwell.
One reporter told Kotaku that the game was “nearly unplayable,” but that some of the issues players have brought up online have been “overstated.” As of now, the official website is down, and the reviews on Steam are “mostly negative.”
Though most of the social media traction for this situation has centered on PlayStation players, WWE 2K20 is also available on the Xbox Store, so Xbox players experiencing trouble can utilize Microsoft’s dedicated refund request page to get a full refund. Microsoft also offers an exchanging and refunding process for players who buy physical copies.
The closest thing we have to any official statement at the moment is a Tweet from 2K Support, who addressed the influx of players utilizing their customer support service.
We’re receiving more tickets than normal. Rest assured: We’re doing everything we can to get to your case. Thanks for your patience!
— 2K Support (@2KSupport) October 22, 2019
In the meantime, players continue to Tweet with the hashtag #FixWWE2K20 in hopes of calling attention to all the problems in the game by sharing evidence of the bugs and their disappointment.