Cities: Skylines II developer Colossal Order and publisher Paradox Interactive have released a statement on the Paradox Forum to apologize for the slow rate of updates to improve the game’s quality since its launch.
Prior to the release of the game, the developers put out similar statement, where they said that the game would not meet the quality benchmark that they had hoped for, but promised to improve it in the months after release.
Now, they have apologized for the time it has taken for these improvements to be put into place, and for the recent Beach Properties paid DLC that they said should not have been published in its current state.
“We thought we could make up for the shortcomings of the game in a timeframe that was unrealistic, and rushed out a DLC that should not have been published in its current form. For all this, we are truly sorry,” they wrote.
“When we’ve made statements like this one before, it’s included a pledge to keep making improvements, and while we are working on these updates, they haven’t happened at a speed or magnitude that is acceptable, and it pains us that we’ve now lost the trust of many of you. We want to do better.”
They said that the Beach Properties DLC would be made into a free content addition, with players who purchased it receiving refunds as much as possible. Players who purchased the Ultimate Edition would not be refunded, as the mix of physical and digital purchases would not allow it. Instead, three Creator Packs and three Radio Stations are being added to the Ultimate Edition to compensate.
They also announced a delay of the console release, which was planned for this Spring. They said that they are having trouble optimizing the game for consoles, but are now targeting an October release.
“We want to reaffirm our dedication to making Cities: Skylines II the best city builder it can be,” the statement concludes. “We appreciate your support and feedback, and hope we can regain your trust going forward. It’s our responsibility to earn it, and we hope these actions are a first step in the right direction.”